![]() Please try that and report back with the results. Press the YouView button on your remote, and choose Settings Go to the Signal & Connection area and select TV Channels Select Restore hidden channels If you unhide hidden channels, you won't be able to re-hide them until we enable this feature in a future software update 1. Press Menu Broadcasting Auto Tuning Press the select key then OK to continue. If you now have a picture on the TV and can change channels etc, you are good to go, but if you dont, do the following. If you want to review your current channel packs you can do this in My Account. Press the select button then the Exit Button. Try these steps and we’ll see if we can recover your missing channel (s): Freeview picture break up Looks like we’re not getting enough signal from your aerial at the moment. Reset your Hopper/Wally On the front of your Hopper, press and hold the Reset button for about 5 seconds. If it is not All Subscribed, press the Options button or the red color button and select All Subscribed. If you have any questions just call us on 08 and select option 1 for broadband and home phone, followed by option 1 for customer service. Missing freeview channels If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Make the guide show all subscribed channels Press the Guide button on your remote and check the current list. ![]() You don’t need to do anything, the changes will happen automatically. Please note that for the above channels with an HD equivalent, these will also be removed for those customers who have our HD channel pack. *These channels will be removed after 31st March. We just need to let you know about changes to some of the channels you can access through your channel packs on YouView.Īfter 28th February the below channels will be removed from your channel pack(s). ![]() Hope you’re enjoying the great entertainment on YouView. Go to the TV guide, then press the YELLOW button on your remote Enter your YouView PIN Unplug the aerial cable from the back of your TV box, and plug it. Hot on the heels of Plusnet no longer signing up new tv customers, they have announced that 7 channels will now be removed.
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